08.30 - 09.00

Registration, Tea & Coffee will be served

09.00 - 09.15

Chairman's welcome and opening remarks
Andy Tomkinson MBCI

09.15 - 09.45

Keynote Overview of Market - A Lifetime in DR
Former Head of BCM for Capital International and DR manager for Canada Life and Standard Chartered, former Chairman of IBM BRS user group and current Chairman of the BCI membership committee
Iain Taylor MBCI, Head of BCM, Capital International (Retired)

09.45 - 10.15

Designing a flexible and scalable DR strategy
It can be difficult enough working out how to support your organisation’s business continuity needs today. But assessing the DR needs of tomorrow can be a seemingly impossible task. Economic uncertainty and organisational change can render your DR solution unfit for purpose before it has even gone live. This presentation examines how to make your DR solution fit your organisation’s needs now and in the future.
Matt Mould, Head of Solution Architecture ,Star                                      

10.15 - 10.45

Tea & coffee served

10.45 - 11.15

"Hope for the best, but prepare for the worst".
When disaster strikes, how effectively an organisation can recover has far reaching consequences on all aspects of the business. So how do successful organisations marshal their resources to manage risk right across the infrastructure in an environment where budget and resources are being squeezed whilst compliancy regulations and competition is growing?
Robin Gaddum MBCI, Head of BCM Professional Services, IBM           

11.15 - 11.45

British Red Cross - A Case Study on DR 
The British Red Cross may be well recognised for humanitarian relief throughout recent history.  Some would say disasters and the Red Cross symbol are synonymous.  But what if the providers of relief had their own disaster?  In an organisation which cannot afford to let anyone down yet is funded as a charity its systems must keep going in all circumstances.  This is a daily challenge and has been tested recently by global events such as the 2004 Tsunami response as well local disruptions such as the London 7/7 bombings.  In an organisation that relies on technology to communicate IT disaster recovery is an essential facet and there are more than a few lessons that would benefit any commercial corporation or public sector organisation.
Miguel Fiallos, MIS Director, British Red Cross                                      

11.45 - 12.15

How robust is the financial services industry and how do you meet the market regulations?
Stress and scenario testing should form a key part of a suite of tools used by a firm’s senior management in making integrated business strategy, risk management and capital planning decisions. Recent market events have shown the importance of strong governance in firms. Senior management at less affected firms have more successfully established comprehensive firm-wide risk assessment processes in which thoughtful stress and scenario testing played a material part, allowing better-informed and more timely decision-making. However, for many firms stress and scenario testing is not as robust, nor as embedded in senior management decision-making. Richard Maddison will talk about the UK financial services, market wide testing plus and give an early ?heads up? on the outcomes from the November industry wide testing presenting a preview of the results ahead of the March 2010 publication.
Richard Maddison, Head of BCM, FSA
(More info on FSA website and fsc.gov.uk of the industry wide test)

12.15 - 12.40

Open floor Q&A with Iain Taylor, Matt Mould, Robin Gaddum, Miguel Fiallos and Richard Maddison moderated by Andy Tomkinson

10.15 - 10.45

Lunch & Exhibition

13.30 - 14.00

Keynote
Case Study: Nokia
How Nokia IT Business Continuity Management established fully exercised continuity plans for its critical IT applications, data centres and Factories. He will look at processes accepted today as a normal part of business, how e-learning helped in achieving this and how so massively reduced training and travel costs. Additionally he will discuss the creation of proven processes for validating key suppliers? a business imperative in the wake of so much outsourcing in the past few years.
Colin Ive MBCI, Chief Specialist IT Risk & Continuity Management, Nokia

14.00 - 14.30

The new 25777 ICT Continuity Standard and latest developments of the standards relating to IT 25999, 27000 and 14000
BS25777 is the new standard for ICT continuity.  As yet no organisation has achieved this new standard.  Julian can share lessons learned and best practice to help those looking to comply with this standard and a multitude of standards relating to quality, information security, business continuity and sustainability.
Julian Thrussell, British Standards Institute

14.30 - 15.00

The Challenges to Telecommunication Resilience
There are three strategic issues to debate; national information for testing and rehearsals, the effect of pandemic on the Internet and Citical National Infrastructure. How effective solutions will be depend on Remote working – Putting contingency plans in place, guaranteeing they are effective. The questions arising from the extreme weather experienced in February 2009 and more recently. Is our broadband infrastructure adequately prepared for a sustained and concentrated period of mass social distancing? Using mobile telecommunication devices to improve resilience planning. Preparing for the structural readjustment of a migrated workforce. Data security during a pandemic situation – Is security possible? Widening communication beyond technical means.

10.15 - 10.45

Tea & coffee served - Exhibition

15.30 - 16.00

Case Study: 9/11 Bear Sterns through to Carphone Warehouse
Marc Power will share his inspirational personal story of  911.  Being one of life’s survivors he will explain how he and  CPW have overcome significant challenges facing Bunsfield, blackouts and outsourcing.
Marc Power, Head of DR, CPW

16.00 - 16.30

Case Study: QVC
TV, call centre, web plus warehousing means QVC have one of the most complex IT DR challenges in the UK, Bernie will share QVC?s unique situation and explore the truism: There is no point in having a plan unless it is rehearsed. The same goes for an ITDR contract. If it is not tested there is no evidence it will work. More importantly, people have to know what to do. Everyone simply must be familiar with their part in the plan. This year QVC has broadcast 24 hours a day, our call centre has taken millions of orders and our distribution systems have provided quality, value and convenience to its customers. In any dynamic and complex business, risk management, resilience, contingency plans and the capability to keep going is vital. But the key ingredients are rehearsals and testing to inspire confidence that it actually works. In 2009 QVC will share its experiences of rehearsals in Battersea and Knowsley.
Bernie Budworth, Head of BCP, QVC

16.30 - 16.55

Open floor Q&A with Colin Ive, Julian Thrussell,  Dr Nigel Brown, Marc Power and Bernie Budworth moderated by Andy Tomkinson

16.55 - 17.00

Chairman's summary and closing remarks

17.00 - 18.00

Close, followed by open bar and networking

18.00

Bar closes, conference ends